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Shipping FAQ
We endeavour to process your order as soon as possible. Best calculate three to four business days for your orders to arrive.
Peel’s provides the following shipping options:
free door-to-door courier for all orders >R500
R69.99 for door-to-door courier for smaller orders
Custom shipping rates for certain exceptionally large or heavy items, e.g. bee hives, which exceed standard courier restrictions
Once our couriers have received the shipment, we will provide you with a tracking number. We currently only process orders in South Africa.
If, after you have ordered a product, it is found to be out of stock, we will contact you to discuss whether you would prefer a refund, whether we can supply an alternative product, or how long it will take for us to have new stock available.
We are available to answer any questions you may have – feel free to give us a call, send us an email, or drop by one of our shops.
Competition T&Cs
Peel’s Competition T&Cs
Peel’s competitions are only open to people living in South Africa, and those over the age of 18.
Competitions are not open to immediate family members of employees of Peels Holdings (Pty) Ltd. or its affiliates.
By entering the prize draw, participants are deemed to have read and accepted these terms and conditions. All entry instructions form part of these terms and conditions.
Any entries received after the closing date will be invalid. The closing date will be clearly indicated in competition materials
Prizes are not redeemable for cash.
Peel’s reserves the right to cancel or change promotions or these terms and conditions at any time and will endeavour to give participants advance notice of any such change or withdrawal. However, in some cases, advance notice may not be possible.
Winners may be required to feature in Peel’s advertising; failure to do so will constitute a breach of the terms and conditions and thus the prize may be revoked.
Peel’s retains the right to not engage in correspondence on the competition, and the organisers’ decision is final.
For competitions on Twitter which require participants to retweet and follow Peel’s, only participants who both retweet and follow the Peel’s handle will qualify for a prize; people must still be following the Peel’s handle as at the date of the winner’s draw.
The terms and conditions are governed by the laws of South Africa.
